@inproceedings{abc,
author = {Ulrich Fiedler and Bernhard Plattner and Gustavo Alonso},
booktitle = {SRDS},
title = {Quality of Service in Business-to-Business E-Commerce Applications.},
url = {http://computer.org/proceedings/srds/0290/02900342abs.htm},
year = {1999}
}
